Welcome to RosCar North Macedonia. These Terms and Conditions govern your use of the website https://roscar.mk/ and the services provided through our platform.
RosCar North Macedonia is a car rental aggregator that offers vehicles from international and local rental companies. By using our website and making a booking, you agree to these Terms and Conditions.
1. About Our Service
RosCar North Macedonia provides an online platform where customers can search, compare, and book rental cars from different suppliers. We offer car rental options at airports, with city delivery, and with hotel delivery, depending on the selected location and supplier availability.
Our goal is to provide convenient rental solutions with valuable benefits, including:
- Car rental without a deposit
- Car rental without a credit card
- Unlimited mileage
- Free cancellation
Availability of these benefits depends on the selected vehicle, rental company, location, rental dates, and booking conditions shown at the time of reservation.
2. Booking Process
To rent a car through our website, the customer must complete the following steps:
- Choose the rental location and return location
- Select the rental dates and times
- Choose the preferred car type or vehicle category
- Select additional options, if needed
- Provide the driver’s contact details
- Confirm the booking by paying 15% to 20% of the total rental amount
Additional options may include:
- No deposit option
- No credit card option
- Insurance options
- Child car seat
After the booking is completed, the customer will receive a voucher by email with booking instructions and the contact details of the rental company.
3. Booking Confirmation
A booking is considered confirmed only after the required prepayment has been successfully made and a confirmation voucher has been sent to the email address provided by the customer.
The voucher contains important information, including:
- Booking number
- Vehicle details
- Pick up and return instructions
- Rental company contact details
- Important rental conditions
Customers are responsible for reviewing all booking details carefully after receiving the voucher.
4. Payments
At the time of booking, the customer is required to pay 15% to 20% of the total rental price, depending on the vehicle and supplier conditions. The remaining amount is usually paid according to the terms of the rental company указан at the time of booking.
Final payment conditions, accepted payment methods, and any optional extras are determined by the rental company and may vary depending on the vehicle and location.
5. Prices and Availability
All prices displayed on the website are subject to availability and confirmation by the rental supplier. While we make every effort to keep information accurate and updated, prices, rental conditions, and available vehicles may change at any time.
RosCar North Macedonia reserves the right to correct any pricing errors, inaccurate descriptions, or unavailable offers.
6. Rental Supplier Conditions
Since RosCar North Macedonia is an aggregator, each rental is ultimately provided by a third party rental company. The rental company may have its own rules, requirements, and policies related to:
- Driver age
- Minimum driving experience
- Documents required at pick up
- Fuel policy
- Mileage policy
- Insurance coverage
- Cross border travel
- Late return
- Extra driver options
By completing a booking, the customer agrees to comply with both these Terms and Conditions and the specific rental conditions of the selected supplier.
7. Customer Responsibilities
The customer is responsible for providing accurate and complete information during the booking process. This includes the correct driver name, email address, phone number, rental dates, and selected location details.
The customer must ensure that the main driver meets all rental requirements established by the rental company, including valid identification documents and a valid driving licence.
Failure to provide correct information may result in cancellation, refusal of vehicle handover, or additional charges.
8. No Deposit and No Credit Card Options
RosCar North Macedonia offers vehicles that may be rented without a deposit and without a credit card. These options are available only for selected cars and suppliers.
Customers should carefully review the booking conditions for each vehicle to confirm whether these options are included.
9. Unlimited Mileage
Unlimited mileage is available for selected rental offers. Where unlimited mileage is included, it will be clearly indicated in the booking details.
If a mileage limit applies, this will also be shown before booking confirmation.
10. Free Cancellation
Free cancellation is available for eligible bookings and according to the cancellation conditions shown at the time of booking.
If the booking qualifies for free cancellation, the applicable deadline and conditions will be indicated in the reservation details and voucher.
Cancellation requests should be sent as early as possible to [email protected].
11. Vehicle Delivery and Collection
Depending on the selected service and supplier, vehicles may be available for pick up at the airport, delivery within the city, or delivery to a hotel.
Delivery and collection conditions may vary by location and rental company. Any applicable fees, meeting instructions, or special requirements will be communicated in the booking details or voucher.
12. Insurance and Additional Services
Customers may have the option to select insurance products and other extras during the booking process. These may include extended coverage, child car seat, and other travel related services.
The exact scope of insurance and optional services depends on the selected rental company and vehicle.
13. Refusal of Service
The rental company may refuse to provide the vehicle if the customer or driver does not meet the required conditions, including document requirements, age restrictions, payment conditions, or other supplier rules.
In such cases, RosCar North Macedonia is not responsible for the refusal if it results from the customer’s failure to meet the stated rental conditions.
14. Limitation of Liability
RosCar North Macedonia acts as an intermediary platform between customers and rental companies. We are not the direct owner of the vehicles unless explicitly stated otherwise.
We are not responsible for the acts, omissions, vehicle condition, service quality, insurance decisions, or contract performance of third party rental suppliers. Our liability is limited to the operation of the booking platform and the correct transmission of reservation information.
15. Changes and Amendments
RosCar North Macedonia reserves the right to update or modify these Terms and Conditions at any time. Any changes will be published on this page and become effective from the date of publication.
Continued use of the website after such updates means acceptance of the revised Terms and Conditions.
16. Privacy
Use of personal data is governed by our Privacy Policy. By using our website, you also agree to the way we collect and process information in accordance with our Privacy Policy.
17. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
RosCar North Macedonia
Website: https://roscar.mk/
Email: [email protected]