Welcome to RosCar North Macedonia (“RosCar”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you use our website https://roscar.mk/ (the “Website”) and our services.
RosCar North Macedonia operates as an aggregator of rental cars, offering users access to vehicle rental options from both international and local car rental companies. By using our Website, you agree to the terms of this Privacy Policy.
1. Who We Are
Company Name: RosCar North Macedonia
Website: https://roscar.mk/
Email: [email protected]
2. Information We Collect
We may collect and process the following categories of information:
2.1 Personal Information You Provide
- Full name
- Email address
- Phone number
- Country of residence
- Pick-up and drop-off location details
- Travel dates and booking preferences
- Any other information you submit through forms, booking requests, or customer support communication
2.2 Booking and Rental Information
- Vehicle selection
- Rental period
- Supplier preferences
- Reservation details
- Special requests related to your booking
2.3 Automatically Collected Information
- IP address
- Browser type and version
- Device type
- Operating system
- Referring website
- Pages viewed and time spent on the Website
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
- To provide access to car rental offers from local and international rental suppliers
- To process inquiries, booking requests, and reservations
- To communicate with you regarding your booking or request
- To provide customer support
- To improve our Website, services, and user experience
- To analyze Website performance and usage trends
- To comply with legal obligations
- To prevent fraud, abuse, or unauthorized access
- To send service-related messages and, where permitted, marketing communications
4. Our Role as an Aggregator
RosCar North Macedonia is a platform that aggregates rental car offers from third-party international and local car rental companies. When you submit a booking request or reserve a vehicle through our Website, your personal information may be shared with the relevant rental provider or booking partner for the purpose of processing and managing your reservation.
Please note that the final rental agreement may be concluded directly with the rental supplier, and that supplier may process your personal data in accordance with its own privacy policy and contractual terms.
5. Legal Basis for Processing
Where applicable under data protection laws, we process your personal data on the following legal bases:
- Your consent
- The performance of a contract or steps taken prior to entering into a contract
- Compliance with legal obligations
- Our legitimate business interests, such as improving services, customer support, fraud prevention, and Website security
6. Sharing of Information
We may share your information with:
- Car rental suppliers and booking partners involved in your reservation
- Technology, hosting, analytics, and customer support service providers
- Payment and transaction service providers, where applicable
- Legal, regulatory, or governmental authorities when required by law
- Professional advisers, auditors, or legal representatives where necessary
We do not sell your personal data to third parties.
7. Cookies and Tracking Technologies
Our Website may use cookies and similar technologies to enhance functionality, remember user preferences, analyze traffic, and improve performance.
Cookies may be used to:
- Recognize returning visitors
- Save search or language preferences
- Measure Website traffic and performance
- Support security and fraud prevention
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
The retention period may vary depending on the nature of the information and legal or operational requirements.
9. Data Security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. International Data Transfers
Because we work with international and local rental companies and service providers, your personal data may be transferred to, stored in, or processed in countries outside your country of residence.
Where required, we take appropriate steps to ensure that such transfers are subject to adequate safeguards and handled in accordance with applicable data protection laws.
11. Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Object to certain processing activities
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with a competent data protection authority
To exercise your rights, please contact us at [email protected].
12. Third-Party Websites and Services
Our Website may contain links to third-party websites, partner platforms, or rental company pages. We are not responsible for the privacy practices, content, or security of such third-party services.
We recommend that you review the privacy policies of any third-party websites or suppliers you interact with.
13. Children’s Privacy
Our services are not directed to children, and we do not knowingly collect personal data from individuals under the age required by applicable law to independently use car rental services.
If you believe that a child has provided personal information through our Website, please contact us so we can take appropriate action.
14. Marketing Communications
Where permitted by law, we may send you promotional or service-related communications. You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Website functionality.
Any updated version will be posted on this page with a revised effective date. Your continued use of the Website after changes become effective constitutes acceptance of the updated Privacy Policy.
16. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data,
please contact us:
RosCar North Macedonia
Website: https://roscar.mk/
Email: [email protected]